Cancellation Policy
- 100% refund for cancellations made **7 days** prior to the date of arrival.
- 50% refund for cancellations made **3 – 6 days** prior to the date of arrival.
- No refund for cancellations made **less than 3 days** before arrival date.
- No refund will be provided for no-show or unused nights after check-in.
- All cancellations must be communicated via email or registered contact number.
Refund Policy
- All eligible refunds will be processed by Mount Retreat Resort.
- Refunds will be issued to the same mode of payment used during booking.
- Refund processing time: **within 15 working days**.
- Bank/payment gateway delays are beyond the resort’s control.
- Refund amount may vary based on applicable taxes & transaction charges.